Refund Policy

We offer fair, straightforward refund eligibility for damaged, incorrect, or defective items received from our skincare, makeup and makeup brush collection. If your order arrives with broken packaging, transit-damaged products, or items that do not match your purchase, you may submit a refund or reshipment request within 30 calendar days of delivery. All claims must include your order number, clear photos of the issue, and a brief description of the problem for our support team to review. Due to universal hygiene standards for personal beauty goods, fully opened, used, or tampered cosmetic and skincare products are not eligible for full refunds, though we will evaluate unique cases of severe formula defects individually. All sitewide discounts and free global shipping benefits will be recalculated proportionally for partial order refunds.

Refund processing and payment timing follows the original method you used to complete checkout. Once your return claim is verified and approved, funds will be issued back to your linked payment account within 5 to 10 business days, depending on the processing speed of your bank or payment provider. We do not cover return shipping fees for voluntary returns of unopened items that you no longer wish to keep; return delivery costs are only covered on our end for verified errors caused by our warehouse or shipping carriers, such as mispacked orders or transit damage. We reserve the right to decline refund requests submitted outside the 30-day window or claims lacking sufficient supporting evidence to confirm product or delivery issues.

All promotional pricing, including permanent half-off sitewide discounts, remains valid for replacement shipments issued in place of refunds. If you opt for a complimentary reshipment instead of a monetary refund, your original discount and free worldwide shipping benefits will carry over to your replacement package without additional charges. Any permanent updates to this refund policy will be posted clearly on our website, and the latest published terms will govern all newly placed orders. Our customer service team is available to walk you through every step of the claim process if you need guidance submitting supporting materials for your refund request.